The false promises of shared decision making in rehabilitation

In the recent years, Shared Decision Making (SDM) has been increasingly advocated as an ideal model of treatment decision-making during the medical encounter, as it has been shown to increase benefits for both clinicians and the health-care system (1).  But does SDM result in better outcomes for patients with painful musculoskeletal conditions?  In … [Read more...]

Predicting Patient Satisfaction

Customer satisfaction is a fairly useful metric for business. Most business owners will say that the relationship between a positive customer experience and profit is evident. In the health care industry, many will argue that patient satisfaction is directly associated with better outcomes and health status. Satisfied patients will be more likely … [Read more...]